Handling Difficult People by John Townsend - 9781404175679

Name: Handling Difficult People by John Townsend - 9781404175679
Brand: John Townsend

John Townsend

Handling Difficult PeopleWhat to Do When People Try to Push Your Buttons\nAuthor(s): John Townsend\nFormat: Paperback\nPublisher: Thomas Nelson Publishers, United States\nImprint: Thomas Nelson Publishers\nISBN-13: 9781404175679, 978-1404175679\nSynopsis\nLet's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes \""button pushers\"" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and nego.