Quality Assurance for Social Care Agencies

Taylor & Francis

A practical guide to setting up a Quality Assurance system within a social services context. Endorsed by the Association of Directors of Social Services, it provides examples and details of experiences to aid learning and implementation. > Quality Assurance for Social Care Agencies\u009D is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time. > Contents: Introduction; From little acorns; What is this thing, quality assurance?; Creating the right climate; Aims and values; Setting the standards; Setting up the assembly line; Monitoring and inspection; Consumer satisfaction; Review of the system; Postscript; Appendices. > Emlyn Cassam was formerly Direct.