Prejudice and Discrimination in Hotels, Restaurants and Bars

Taylor & Francis

Prejudice and Discrimination in Hotels, Restaurants and BarsAuthor(s): Conrad Lashley\nFormat: Hardback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: Routledge\nISBN-13: 9781032030449, 978-1032030449\nSynopsis\nPresenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. \n\nDespite decades of legislation banning gender and racial discrimination in most service economies, selecting the right person for the job in practice results in some applicants appearing to be more right than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and rac.