Conflict and Crisis Communication by Carol Ireland, Martin Fi... - 9780415615129

Conflict and Crisis CommunicationPrinciples and Practice\nAuthor(s): Carol Ireland, Martin Fisher, Gregory Vecchi\nFormat: Paperback\nPublisher: Taylor & Francis Ltd, United Kingdom\nImprint: Routledge\nISBN-13: 9780415615129, 978-0415615129\nSynopsis\nConflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.\n\nBy focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in the field, this book proves to be a practical, comprehensive and up-to-date resource. Discussion of relevant past incidents such as the 1993 WACO s.