Managing for Quality and Performance Excellence by James Evans (Paperback Book)

Name: Managing for Quality and Performance Excellence by James Evans (Paperback Book)
Brand: Cengage Learning, Inc

Cengage Learning, Inc

Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.\n\nManaging for Quality and Performance Excellence\n\nFree UK delivery on this item.\n\nThis brand new item is available with free UK delivery using Royal Mail tracked services.\n\nPlease note: the price advertised is as low as we can go \u2014 we do not accept or respond to offers. We're also unable to accommodate special requests added in your order notes at checkout. If you have a specific request or requ;